Why choose SALONBase?
Create sales tickets in seconds
Low start-up cost
Minimal staff training needed
Cost-effective
Save time on your business admin.
Free practice version included
         (ideal for staff training)
Increase revenue and profits
 

HELP FAQ

1. What operating system do I need?
2. My country—My currency—My tax
3. Where can I get help from if I get stuck?
4. How long can I use SALONBase for?
5. I'm not sure what computer system to install?
6. Can you visit my premises and install everything ?
7. What printer and cash draw do I need?
8. Can I supply my own computer system?
9. What is an additional user licence?
10. Can I network SALONBase?

 

Need another question answered? - contact us

 

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1. What operating system do I need to run SALONBase?

SALONBase will run on any computer with an operating system running Vista ( any version of Vista) XP, Windows 2000, Small Business Server 2003. Even the most modest of today's computers will be more than adequate to run SALONBase. All computers built in the last 5 years are capable of running our software. SALONBase is designed as a stand alone application, with everything included to be up and running in around 20 mins.

 

2. My country—My currency—My tax

SALONBase was originally designed for use in the UK. However we have adapted the software so that it works in every English speaking country. The currency that SALONBase uses is set by your own computer in regional settings (this currency will then be displayed on the sales ticket and gift vouchers that SALONBase produces) We have incorporated 3 sales tax bands which you can rename to suit your country and adjust the tax rates accordingly.

 

3. Where can I get help from?

SALONBase has been designed for installation by salons installing a computer normally for the first time. With this in mind we have a simple set up procedure that involves nothing more than following plain language instructions. Part of our service to you involves helping at any level and stage with SALONBase. We want you to find SALONBase easy to install, easy to use and a great time saver for you. You have 60 days free telephone support. Support in the initial 60 days can be either via telephone remote access support via the internet or email whichever you prefer and is free of charge and unlimited.
After the initial 60 day period you can opt to go on an annual support package. These support package are optional - but do offer the user that 'peace of mind' in the event of a problem.

 

4. How long can I use SALONBase for ?

You can use SALONBase for as long as you wish. The 'Forever' licence is as it suggests forever. Once you have paid for SALONBase there are no further renewals - contracts or payments (other than optional support if you want it) .

 

5. I'm not sure what computer system to install?

The quick answer to this is phone us for advice before you buy. Some businesses spend more money than they maybe need when buying a computer. SALONBase will run on an entry level PC, you will not see much difference in performance when using SALONBase between an entry level PC and a top of the range PC. Please note if you intend to use your PC for other applications such as CAD design or graphics then this might require you to use a PC with a higher specification. FAQ's Hardware

 

6. Can you visit my premises and install everything?

Yes we can. We can install a full PC system for you or just the software depending on what your requirements are. We offer a full solution from supply of PC equipment to install, setup and training. After that we have optional support plans that give you 'peace of mind' that help is at hand. With over 9 years experience of management systems you are in safe hands.

 

7. Can I supply my own computer system?

Yes you can. We are happy to advise you on this and you do not need to purchase a PC from us.

 

8. What printer and cash draw do I need?

SALONBase is designed to use a thermal POS printer such as Star TSP100 which uses 80mm wide paper for the sales tickets- reward point records and gift vouchers and normal blank A4 or Letter size paper for other reports. The huge advantage of using the Star POS printer is that it allows you to connect the cash draw straight into the printer, its also very quite and inexpensive to run. FAQ's Hardware

 

9.What is an additional user licence?

You will need an additional user licence or licences if you intend to network SALONBase within your own premises where the main copy of SALONBase has been installed. If you wish to take the SALONBase data home with you and work on it at another location then you will not need another user licence.

 

10. Can I network SALONBase ?

Yes, SALONBase can be networked either when you first start using SALONBase or if your circumstances change in the future. To network you will first need your PC's to be able to communicate between each other - typically via what is called a 'mapped network drive'. Once you have this in place its then a matter of pushing a few buttons (yes its that simple!) and following our written instructions. Of course if you need help then we can assist you.

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If we still haven't answered your questions, then please contact us by any method below with your question:

E-Mail: Presales@salonbase.com

Within the UK free on 0800 011 33 50
Int UK 00 44 870 902 4898
Fax UK 00 44 1243 870386